Contact Us

Contact Us

To order by phone please call We are available Monday through Friday 9 a.m. to 5 p.m. Eastern Time.

Billing Inquires, please contact our Billing department at

Complements or complaints please contact our Customer Service department at

Technical issues, please contact our Tech Support department at

General questions please contact our Sales and General Inquiry department at


Please feel free to write reviews about our products. Go to your account and you will be able to write reviews about any product that you have purchased.

Also we welcome any complements or complaints about our service; we depend on you to tell us how we can improve what we are doing. Our aim is to deal with any problems and difficulties quickly and fairly. If you have reason to complain about our service, please e-mail our customer services team and state that you are making a complaint.

We will wherever possible respond within 1 working day, either resolving the complaint, or with a timescale for resolution. Our aim is to resolve complaints within 5 working days.

If you are not happy with our response, you should contact us again and ask for the issue to be dealt with by the Customer Services Supervisor. They will respond within 24 hours: Address:
In the Mood Intimates
Attention: Customer Services Supervisor
P.O. Box 1406
Fairfield, CT, 06825