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Returns Period
Our normal returns period is 30 days from when you receive the goods. However during the Holidays and Valentine's – from November 10th to February 14th - this returns period is extended to a rolling 45 days to allow for unwanted or ill-fitting gifts. Please note that Gift Box or Postage charges will not be refunded in the case of a return.
We will let you know as soon as we receive the goods, and will process your refund or replacement as quickly as possible. Please allow 2-3 weeks to receive and process your return. We will let you know via email that we received the return and how we are processing the refund or give you timing on when the replacement will ship.
If you requested a refund or replacement of a lower value than the returned goods, a credit back to the card used to pay for the original order will take place. We will let you know via email when the credit will be processed. Please note that it can take up to two billing cycles for you to see the credit on your credit card.
If you have requested replacements of a higher value, any difference due will be charged to the credit card that was used on the original order.
Gift box or shipping charges will not be refunded in the case of a return.
For late returns or exchanges, we reserve the right to accept or refuse the item. If accepted, a $10 or a 20% restocking fee (whichever is greater) will be deducted from your refund.
Final Sale Items are non-returnable, non-refundable, and non-exchangeable.
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